Shipping policy

Processing Time
Orders are processed within 1-2 business days after payment is received. Custom or made-to-order items may have a longer processing time, which will be communicated during the checkout process.

Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost for your order at the checkout before completing your purchase.

Domestic Shipping (United States)
We offer standard and expedited shipping options for domestic orders. Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days.

International Shipping
We currently do not offer International Shipping

Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information. Please note that it may take up to 24 hours for tracking information to update.

Lost or Damaged Items
We are not responsible for lost or damaged items during transit. If your package is lost or damaged, please contact the carrier directly to file a claim.

Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. If you need to make changes to your shipping address, please contact us immediately.

Delivery Issues
If you encounter any issues with the delivery of your order, please contact the carrier directly. We will assist you in resolving any problems to the best of our ability.

Holiday Shipping
During peak seasons or holidays, there may be delays in processing and shipping times. We appreciate your understanding and patience during these times.

If you have any questions or concerns regarding our shipping policy, please contact our customer service at info@glasshousesupplier.com or at 973-666-4303

Thank you for shopping at Glass House Supplier!